Policies and Procedures
Refund Policy
Refund Eligibility: Refunds are available if a cancellation request is received at least 48 hours before the scheduled appointment.
Processing Time: Approved refunds will be processed within 10 business days from the date of the request.
Non-Refundable Fees: Same-day appointment fees and any lab processing fees are non-refundable.
Partial Refunds: If testing has commenced but not completed, a partial refund may be issued, excluding costs for services already rendered.
Cancellation Policy
Standard cancellation: Cancellations must be made at least 48 hours before scheduled appointment to avoid any penalties.
Late Cancellations: Cancellations made within 24-48 hours of the appointment will incur a cancellation fee of $50.00.
No-Show Policy: Failure to appear for an appointment without prior cancellation will result in the full charge of the service fee, and no refunds will be issued.
Rescheduling: Appointments can be rescheduled once without penalty if notice is given at least 24 hours in advance.
Same Day Appointment Fees
Urgency Fee: A same-day appointment can be arranged for an additional fee of $50.00, subject to availability.
Booking Window: Same-day appointments must be booked at least 4 hours in advance. Requests made after 2:00 pm may incur an extra fee.
Availability: Same-day appointments are not guaranteed and are based on the availability of staff and resources.
Payment: The urgency fee must be paid in full at the time of booking.
*** These policies and procedures are designed to ensure that all DNA testing services are conducted efficiently and fairly.
